Thread: How to Fix Bricked / Boot Loop Kobo eReader
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Old 10-05-2018, 06:49 AM   #26
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Kiwisaurus View Post
I don't understand what you mean.

Can they monitor my device via my Kobo account?

What exactly do you mean by "They could see"?

I was texting them at Kobo Live Chat Support thing, and I used a fake name, and didn't give them my email address.

So I don't know what you mean by "They could see."
Quote:
And he was right! As I said before, I bricked my Mini while trying to downgrade.

If I hadn't re-imaged (I don't know if that is the right term. I took out the SD card and replaced the firmware in the .kobo directory. So, is that replacing the image?) the device, it would be completely dead and useless by now.

It would be very nice if you explained what you meant by "They can see."
I replied to your post about voiding warranty. If you were making a warranty claim, Kobo will get access to the device. If they do, they can inspect it. They can start it, or pull the SD card out and look at what is on it. That means that they can see what firmware or other software is on the device. They can see if the officially released firmware was installed or if it was something else. If it is an official release, there is no way for them to see how it got there. There is no way for them to tell if was installed during a sync, by the desktop application or manually installed. And if you did a factory reset before sending the device to them, there is no way they could see what had been installed.
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