Thread: How to Fix Bricked / Boot Loop Kobo eReader
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Old 10-03-2018, 09:02 PM   #16
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Kiwisaurus View Post
Well, firstly, they work there, so it is highly unlikely that they don't know what voids the warranty and what doesn't.
I think @Mrs_Often meant: "How would they know you manually updated the firmware?" And there isn't any way they could tell. And if you do a factory reset, there is no way they could know.
Quote:
Just to check, I went to www.kobo.com and scrolled down and hit "Help" and "Contact Us" and "Chat" so I asked them, and the guy said "Hold on a moment while I ask this to my supervisor," and a minute later he returned, saying "Yes, we highly recommend not manually updating our eReaders, as it may cause permanent damage and is not covered by accidental warranty."

So, if you open up an eReader and then accidentally break something, that is not covered under your warranty.

And that is the very reason why I said over and over again:

"PROCEED AT YOUR OWN RISK!"
All true, but you actually have to work hard to do permanent damage. For most problems, a factory reset will solve things. And all the recent firmware releases have protection against installing them on the wrong device.
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