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CyberSmoke53 · 10-02-2018, 02:00 PM

I bought a second hand ipad on ebay. The device had been reset and worked fine, but when I went to try to do an encrypted backup in iTunes it wanted a password. I guess sometime in the past someone had created an encrypted backup and I had no idea what the passcode was and it wasn't on the documentation from the seller. I discovered Apple has finally addressed the issue if you have IOS 11 or greater. You can use the reset feature now. 1st use iCloud backup to have a backup just in case. Go to settings > general > reset. Tap to reset All settings and enter your ios passcode you unlock your screen with.
Follow the steps to reset. This reset amazingly does NOT wipe out the user data or passwords but it does reset custom settings like display brightness, home screen layouts, wall paper and other customized settings and most importantly it removes the encrypted backup password.
Unfortunately you can't use the old backups because you still don't have the password but you can use itunes to create a new password for an encrypted backup. It was a pain to re-customize but I could now do a full backup.

10-02-2018, 02:00 PM	#15
CyberSmoke53 Enthusiast Posts: 47 Karma: 480454 Join Date: Jan 2010 Location: Georgia , USA Device: NookColor Galaxy Tab 2 7.0	iPad Forgot itunes backup password I bought a second hand ipad on ebay. The device had been reset and worked fine, but when I went to try to do an encrypted backup in iTunes it wanted a password. I guess sometime in the past someone had created an encrypted backup and I had no idea what the passcode was and it wasn't on the documentation from the seller. I discovered Apple has finally addressed the issue if you have IOS 11 or greater. You can use the reset feature now. 1st use iCloud backup to have a backup just in case. Go to settings > general > reset. Tap to reset All settings and enter your ios passcode you unlock your screen with. Follow the steps to reset. This reset amazingly does NOT wipe out the user data or passwords but it does reset custom settings like display brightness, home screen layouts, wall paper and other customized settings and most importantly it removes the encrypted backup password. Unfortunately you can't use the old backups because you still don't have the password but you can use itunes to create a new password for an encrypted backup. It was a pain to re-customize but I could now do a full backup.