Quote:
Originally Posted by Jooles999
Had same problem.
This worked for me:
Assuming that you have a PC.
1) Create a blank file in Notepad titled DO_FACTORY_RESTORE
Remove the .txt extension from the file you created in File Explorer
2) Connect the Kindle to your computer using a USB cable.
3) Copy the file you created into the root directory (don't put into any folder) of your Kindle.
Do a reset of the Kindle by holding down on the power button (20 secs, not the short restart) till the Kindle restarts. It should (fingers crossed) perform a factory reset.
hope this worked. You will of course have to reconnect your kindle to your account and re download all books
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I did this very easily and the Kindle Restored to factory. If I look at the Kindle on my PC my books etc are gone and the RESTORE file is gone but the display stays stubbornly locked.
So the battery must be working. The reboot sequence worked. The memory must be working.
It is a stubborn little devil!