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Old 09-20-2018, 04:51 AM   #3
LDB
Baker Street Irregular
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Posts: 460
Karma: 9920853
Join Date: Aug 2008
Location: Houston suburb
Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage
Thank you. So I went to settings, device information, repair and did repair. It went through a couple of items almost too quickly to notice and then spent a few minutes on "downloading book covers". I didn't watch so I don't know if it had any more items after that. Then it was waiting at the "Repair complete. Hopefully this solved the issue. Sync now" page. I clicked sync now and it did in a few seconds. I only have 12 books on it. Then I get the same Oops this document can't be opened message. I noticed "factory reset" next to the repair button. I guess that will be my next option to try.


And after a factory reset it now opens and works fine. I have no clue what setting I might have changed that caused it to not work when I originally set it up. We'll see what happens with future books.

Last edited by LDB; 09-20-2018 at 05:31 AM. Reason: added updated information
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