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davidfor · 09-20-2018, 01:34 AM

No problem with that book here. It downloaded during the sync and I was able open it.

After buying new books, the next sync should get the details of the book down and then download the actual books. The first step will show the details in the library with the state as "Download". As the book is downloaded, the status will be "Downloading" and there will be progress bar under the status area. When the book is downloaded, the status changes to "Unread". At that point, you should be able to open the book.

I have seen that error occasionally. The fix has been to remove the book from the device (long press, select "Remove" and then "Remove download"), and then download the book again. That has done it for most cases. If there were a lot of books, or it kept happening, then next thing to try is repairing the account. This is on the Device information page of the settings near the bottom. What that does is remove all the purchased books and download them again. If you have a lot of books, this will take a while. If it gets interrupted, it is OK. The books that weren't downloaded can be downloaded by tapping them individually, or using "Download all" on the menu in the library.

09-20-2018, 01:34 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	No problem with that book here. It downloaded during the sync and I was able open it. After buying new books, the next sync should get the details of the book down and then download the actual books. The first step will show the details in the library with the state as "Download". As the book is downloaded, the status will be "Downloading" and there will be progress bar under the status area. When the book is downloaded, the status changes to "Unread". At that point, you should be able to open the book. I have seen that error occasionally. The fix has been to remove the book from the device (long press, select "Remove" and then "Remove download"), and then download the book again. That has done it for most cases. If there were a lot of books, or it kept happening, then next thing to try is repairing the account. This is on the Device information page of the settings near the bottom. What that does is remove all the purchased books and download them again. If you have a lot of books, this will take a while. If it gets interrupted, it is OK. The books that weren't downloaded can be downloaded by tapping them individually, or using "Download all" on the menu in the library.