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Ali
I agree with you about it being a real review for real people, and about much of what she says as correct, not necessarily in a totally negative, but critical tone.
Simply reading the threads on this forum (which your average user wouldn't) you see that:
--The order and support processes are lengthy and frustrating currently
--The ability to read document types is limited and the user ability to reformat PDFs in A4 or read secure documents with various security mechanisms is also generally limited.
--The software is buggy at present.
--Documentation IS scant by modern standards (take recent iMacs, a great couple of pages to get you plugged in turned on and going with the basics - with the Iliad you have to figure out the basics before you get to the documentation, great for gadget heads who like pressing buttons to see what they do, far less interesting for Joe Public who simply wants an easy to use tool)
She also noted that most of the current issues are not terminal and can all be overcome.
The question of was the device released too early, again is a valid question (as a user I want the company to succeed, which makes me critical of business decisions that could potentially damage success).
What she chose not to point out was the possible potential should all of the issues be fixed, but you have to respect her right to have a viewpoint ...
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