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Originally Posted by Pjama
Although I have had multiple problems with my 7" Oasis, I still think amazon are wonderful to deal with wrt customer service (I always use their chat function, by the way, I know some of you have had problems dealing with them over the phone).
So I'm really as happy as I could be about this right now, glad they have taken this seriously and are willing to investigate the software issue while making it clear I will definitely get a replacement if they can't find a reason for the issue.
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I am glad Amazon is taking it serious enough. I am really interested how this plays out. Even if they cannot figure it out and you end up with a replacement, please do tell in as much technical detail why they couldn't fix it.
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So, thank you to the person complaining about people complaining about battery life, you shook me out of my complacency and made me realize my battery life was completely unacceptable - the very opposite of your desired outcome. 
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I am going out on a limb and answer for j.p.s: how you handled it is exactly what he wants. You habe reasonable expectations and are willing to work with Amazon to solve your
personal and individual issue with your Kindle. Had you shown a different attitude
(Amazon is bad, they ruined my Kindle, I will never buy again), it would have painted a different picture. Amazon is far from perfect, and that is to be expected. How they deal with customers that do have issues tells me just how excellent their customer service can be. Some might have bad luck, but you cannot please everybody. In my personal experience dealing with CS, if you have reasonable expectations, you will be dealt with very friendly and satisfactory.
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And, of course, a sincere thank you to Harry and others who have been helpful and supportive. 
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As you know, secretely, Harry is just an unpaid spokesperson for Amazon to smooth over PR issues.
(j/k, of course, if that wasn't clear)