Thread: Aura HD Sent device to Kobo for service but long delay?
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Old 09-04-2018, 11:38 AM   #1
gafortiby
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Posts: 8
Karma: 1010
Join Date: Aug 2018
Device: nook simple touch
How long does Kobo take with a device replacement? I sent my defective device to Kobo, which they received last week. So Kobo has had my device for a week now with no updates.
Do I need to just wait longer? How long should I wait?
This all started when I recently purchased a refurbished Kobo Aura HD (yes it’s been discontinued for a while now) straight from Kobos official EBay storefront. It was defective on arrival and when I requested a return on eBay, Kobo reached out directly and setup a replacement through their customer service. Buuut still waiting for them to send me the replacement device.
Last edited by gafortiby; 09-04-2018 at 11:41 AM.
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