I got a prompt reply to my email and we'll be exchanging tracking numbers at dawn.
CommanderROR is evidently on their software beta team, I guess I'm now part of their hardware testing team.
I'm calm, I got my Samsung ZX20 today. 1.5Mbps into the palm of my hand has an amazing calming effect... and lunch with my wife was excellent. She's excited at all these excuses to have lunch. We may have to do this even after we get a working iLiad.