@pwalker8. It is ironic that this piece appeared the very same year that Clayton Christensen's "The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail" was first published. B&N faced the Innovator's Delimma and, like most large firms in that position, failed to recognise let alone meet the challenge. This failure was compounded by some terrible decisions. Their continued survival is now most unlikely.
Your argument is in fact supported by Jeff Bezos's reply quoted in the OP. Hindsight is a wonderful thing. Had B&N read and taken his comment seriously who knows where we may have been today.
Last edited by darryl; 08-31-2018 at 08:40 AM.
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