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I agree it's not fair for the customer when this happens, but it's not a surprise Amazon isn't willing to replace it now. I think they should make an exception since it's their software and choice that destroyed a device that was working perfectly fine.
I had this same thing happen to me years back, but it was with an MP3 player. Hooked it to the computer to upload some songs, and it started auto-installing software which completely killed it.
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