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depending what outcome you want- you have a good case for rejecting the 3G element as not fit for purpose and asking for a partial refund of the difference between the 3G and wifi only paperwhite. Or for a replacement device that will actually do 3G in uk but maybe no such device exists.
if it is general fault though, I am suprised there has not been more coverage/ more reports. its the sort of thing the tech press like to report on.
what gen/ how old is yours? i think there were 3 generations, the last one being ~2016 which ties in with the " 2 year old" discalaimer you found from vodaphone.
My experience is that amazon (uk) will standardly refund 25% of purchase cost, on anything you dispute as being " not as described", and you get to keep the device.Their system proposes a discount for the CS to offer, and it is always 25%. they are not empowered to go any higher
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