Quote:
Originally Posted by rcentros
At the beginning of July I ordered a case for my Tolino Page from an Amazon seller who had good ratings. I didn't pay the extra for expedited shipping (I think it was over $30 to do that for a $7.50 case) and knew the case was coming from China -- so expected a long wait. The case shipped on July 6th (without tracking) and was due by July 25 to August 15th (yesterday). It hasn't arrived but it's not far out of the range yet.
However ... getting a little antsy and checking the seller's ratings yesterday, I was a bit disturbed to see that the 30 day rating had dropped to 71% positive and 27% negative, with 2% neutral. The 90 day rating was a bit better, but the negative ratings were still around 20%. Several reviewers reported never receiving their order, some reported extremely slow shipping, or product damaged or not as advertised. "Well, crud," I thought, "I've been waiting a month and a half for something that may not show up."
So tonight I look at my order and Amazon "helpfully" tells me that "Your package was probably delivered, as we expected it to arrive by now." Well, they have no way of knowing that it hasn't arrived ... no big deal, but let me take a look at that seller's ratings again (I was worried that the bottom had fallen out and they had just quit shipping orders and wanted to see if more negative reviews had been posted).
Imagine my surprise when, clicking on the seller's profile, I find this seller now has a 100% positive rating, both for 30 days and 90 days out. All the negative reviews are "magically" gone. In other's words, the seller's profile is a complete fabrication. If this isn't fraud, it sure as hell borders on it. I've come to depend on seller's ratings on eBay to gauge the honesty of the sellers -- with Amazon, apparently, the seller profile is a useless waste of time. How does Amazon get away with this? Even if they refund my payment (should the case not appear), I still don't want to waste my time with a seller who may -- or may not -- get the right product shipped to me in a timely manner.
Amazon is dripping sleaze here. If it's not fraud it's definitely a form of deception.
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Amazon is excellent about giving you your money back if the item doesn't arrive. I would contact Amazon either via phone or chat or email and let them know that the date of delivery has passed. Items take a while to clear customs but not over a month. Also contact the seller (actually do this first), I have had glasses from Zenni Optical which come from China not have a tracking number until they cleared customs and got into the postal system. If they don't give you a satisfactory answer contact Amazon as above. They have always refunded my money when this occurred.