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I've had a couple things happen on Seller reviews that might also be affecting the scores you see:
1. I had bracelet arrive that wasn't the one I ordered. I put a review that it was pretty enough, but not the one I ordered, and downgraded the score by a couple of stars due to the error. They saw the review, contacted me, then sent me the correct one - and told me to keep the other one, too. They asked me to revise my score, which I was happy to do, since I was happy with the end result.
2. I once bought an cloth-covered storage container that was sold as new, but when it arrived, it had black smudges inside it. It was either used, or very poorly handled when it was shipped. I posted a Seller review saying I felt they'd misrepresented the item (used, not new - or at least not pristine). Amazon deleted my review and said that kind of comment had to go on as a product review, not a Seller review. I disagreed, but let it go.
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