Thread: Troubleshooting Software update killed my Kindle Paperwhite
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Old 08-17-2018, 04:20 PM   #13
rcentros
eReader Wrangler
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Join Date: Mar 2013
Location: Boise, ID
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Quote:
Originally Posted by patrickt View Post
Coincidence does not establish causation.

When I've had a serious problem with my Kindle I couldn't solve I called Customer Service. Works for me.
Since the OP was offered a 15% discount by Amazon, I'm guessing he did contact Amazon. Their "fix" seems to be "buy a new Kindle."

EDIT: It should probably be mentioned that the OP posted over a week ago and hasn't come back, so it may be the Paperwhite wasn't permanently locked up and did (eventually) restart.
Last edited by rcentros; 08-17-2018 at 04:24 PM.
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