Quote:
Originally Posted by rcentros
That's ridiculous. It was obviously a working Paperwhite before the attempted upgrade, or it wouldn't have attempted to do it. Someone at Amazon needs to offer a repair or replacement — a 15% discount is an insult.
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How so? It is 3 years old and out of warranty. Now Amazon is to blame for not offering enough? That is akin of saying: Oh sure, it says 1 year warranty, but don't worry, we got you covered.
ETA: When I bought my Voyages (both dead now - died after warranty expired - one stepped on, the other chewed up by the dog) I asked before placing the order if my Special Offers could be transferred from old Paperwhites to the new Voyages. The person in chat was very nice and did so. Come to find out later that they simply turned Special Offers off on the PWs, and the new Voyages were offer free once they connected the first time. But the Special Offers were still gone on the PWs (I could turn them back off without paying on device page). If I knew ahead of time that this was the case, I would not have asked for it.