Quote:
Originally Posted by patrickt
A number of people have suggested contacting Customer Service and Ricky seems will to do almost anything except that. Perhaps he already knows why he's getting the message.
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The reason is that after work the last thing I want to do at home is to call customer support. But your comment prompted me to contact amazon via chat.
Quote:
Amazon Your AccountAmazon.com
Message From Customer Service
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I downloaded the following book xxxxxxx to four devices. When I tried to download the book to my kindle fire I got a prompt that the license limit has been reached. Is the limit to download the book to only four devices limited to the publisher or is this something Amazon can change so I can download the book again to my kindle fire?
03:45 PM PDT (Amazon): Hello, I'm here to help you today.
03:45 PM PDT xxxxxxxxx: Ok
03:46 PM PDT xxxxx: No worries.
I will help you with this issue.
I will check this for you.
03:46 PM PDT xxxxxx: Thanks
03:46 PM PDT xxxxx: You're welcome!
03:47 PM PDT xxxx: May I know in which device you would like to download the book?
03:48 PM PDT xxxxx: Yes, it is a kindle fire
03:50 PM PDT xxxxx:I checked and see that you can able to download the book under four device.
03:51 PM PDT xxxx: I have sent the book to your fire device.
Now try to download the book and let me know.
03:54 PM PDT xxxxxx: Thank you. I was able to download the book to my kindle fire.
03:54 PM PDT xxxxx: Great!
Is all set now?
03:54 PM PDT xxxxx: Thank you for your help. Yes, it is all set now.
03:54 PM PDT xxxxx: Is there anything else I can assist you with today?
03:55 PM PDT xxxx: No
03:55 PM PDT xxxxx: Thank you for contacting Kindle support. Have a great day!!
Take care.
Bye! 
Please click on the "End Chat" to close this window.
Thank you.
Amazon.com
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