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Originally Posted by rcentros
Well, to be fair, their customer support is basically useless. And that was the OP's complaint.
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IMNSHO, from my experience with Kobo and other ereaders, he was suffering from GIGO. Kobo ereaders are not forgiving of epubs with CSS errors and other issues. Epubs that have garbled metadata. Ebooks that use a single oversize HTML file for all the text will have issues but then they have issues on Tolino and Sony ereaders as well. My very limited experience with Nook eInk devices does not allow me to offer an opinion about their error handling.
My current workflow is to run any epubs in my Intake library through Sigil and/or the calibre editor using Flightcrew for Sigil (epub2) and epubcheck for Sigil and calibre editor (epub2 and epub3) to detect and allow me to correct errors. I also use the Quality Check plugin for calibre with it's epub structure and epub style options for detecting many errors before they interfere with my reading.
And no, GIGO does not stand for Garbage In, Gospel Out.
I did take a look at his thread starter posts. Hmmm... his Kobo came without a wall wart. His Onyx M96 came without a wall wart. Calibre v2.5 does alternating colours for lines in the book list. Calibre 1.16 can't delete custom columns and he could only use text in a custom column. Evidently after multiple messages for that one, he restarted calibre and the problem disappeared. He didn't like his Kindle when his son passed it on to him. To quote his complaint there:
Quote:
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It's fine=ish - the search function is abysmal, and I can't keep more than a handful of books on it unless I'm willing to deal with multiple power-downs and resets when it locks up - but as long as I only keep a few books on it and minimize my searching, it suits as a portable e-reader, given it was free. Oh yeah, and the clock loses time like crazy so I either have to constantly set the clock or just resign myself to not knowing what time it is.
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Or you can check this gem from him:
Post 6.
So yeah, I find it relatively hard to take his complaints about Kobo's customer service other than cum grano salis.