Quote:
Originally Posted by Hitch
There seems to be some disconnect about the idea of opening the PDF, and then matching what they do on the screen with what they do in the upload (or other task).
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I think part of this confusion might also be because, within the past few years, browsers open PDFs by default.
What happened back then was:
- Click PDF
- Download it
- Open it in separate program (Adobe Reader, etc.)
What happens now is:
- Click PDF
- It opens in a browser tab
- People get confused because it looks just like another browser tab.
- And THIS is (partially) why they think "your pictures" look like "their computer/internet".
- They probably also don't know anything about tabs. How to open them, how to change them, [...].
I personally am not a fan of this whole PDF-built-into-the-browser thing anyway, and it's always one of the first things I disable whenever I set up my own computers.
But I do wonder if these people visit any of these "How To" articles, and also click on the screenshots.
Maybe another thing that can be done is taking localized screenshots of zoomed in sections? Instead of larger screenshots of the entire screen/site/page? (Although then you'll get complaints about "Where is that? That's not what mine looks like!")
Or this could be where video comes into play... Or I wonder if they would be constantly pausing the video trying to click on "their screen"?