Quote:
Originally Posted by RobertDDL
Wow, this is fascinating!
Could you tell them to print it out, delete it from their screen, and then follow the printed instruction?
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Honestly, it may well get to that point. I guess I'm just so gobsmacked by the idea that folks can't grasp the concept of a "picture of the screen" that I'm a bit stymied. I mean, who
hasn't installed software, and looked at a manual? No matter how non-tecchie, everyone has looked at a software manual, somewhere in time, no???
Quote:
Originally Posted by RbnJrg
Hi Hitch;
Maybe you could try with a video instead of a .pdf. Right now I don't remember their names but there are programs that record the screen of your PC while you are working in it. And you can add voice to that video so your clients will know what they need to do. Come on Hitch, all of us sometime we've seen a tutorial in youtube about how to do something  Do one of those videos.
Regards
Rubén
EDIT: You could use OBS; it's free. |
Hey, Rube:
I've got videos. This is what is slaying me. They don't watch those, either. There seems to be some disconnect about the idea of opening the PDF, and then matching what they do on the screen with what they do in the upload (or other task).
I have several video-making and screencap programs. I'm not sure, to be honest, how to convey "look here in the PDF, then look here on your screen," given that THIS is exactly what they are not understanding. I mean, if you think about it--because I have--what will they see? "Here's the PDF page, that looks exactly like your screen, and here's your screen, which looks exactly like the PDF page we just looked at." It's not like making a movie, Rube, showing me looking at my monitor, checking the PDF and then typing on another monitor, or whatever. See what I mean?
I mean, I'm not kidding--I had one that kept trying to click the login page, on MY screen, during the GoToMeeting. He couldn't understand that it was MY screen. I have clients that tell me that they don't know what "screenshots" are. Even when I explain it,
they still don't seem to understand.
I know, I know, you guys think I'm just mountain-out-of-molehill-ing here. But you haven't been on the phone with someone who can't "get it." When people don't understand that they're looking at pictures of a screen, that they are supposed to follow, I kinda run out of ideas.
We are ever-increasingly busy, and I have less and less time to walk through this stuff with them; I need to find a way to make it clear, and I'm just grasping at straws here.
Hitch
(Who is frustrated as hell).