Quote:
Originally Posted by Xen
I had nothing but trouble with the Kobo and customer service was nil. They list no way to contact them via e-mail, only phone, which I do not have. I got their e-mail at one point by intense searching (can't remember where I even found it) - but lost it when both my computers went down within a couple of weeks of each other. Couldn't find it again. So no warranty service for me!
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Kobo home page --> Help --> Contact Kobo Customer Care. Three options are offered: mail, phone, chat. If you choose mail, you'll have to fill in a form stating your email address, name and problem, which is the exact same procedure as Amazon. I don't know when you bought your device, and I admit the chat service might be recent (I honestly have no idea), but I distinctly remember using the mail form to contact the customer service back in 2012 when I got my first ereader. Did that happen to you before?