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JimmyR · 08-09-2018, 01:36 PM

In your mother's Amazon account, go to:
Your Content and Devices > Settings > Personal Document Settings >
Approved Personal Document E-mail List

Ensure that the email address that you are using to mail documents is added to the above list.
(The from address)

If that is not the issue, you can always plug the paperwhite into your computer and copy the books to the documents folder on the kindle. Or use Calibre's send to device...

08-09-2018, 01:36 PM	#2
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	In your mother's Amazon account, go to: Your Content and Devices > Settings > Personal Document Settings > Approved Personal Document E-mail List Ensure that the email address that you are using to mail documents is added to the above list. (The from address) If that is not the issue, you can always plug the paperwhite into your computer and copy the books to the documents folder on the kindle. Or use Calibre's send to device... Last edited by JimmyR; 08-09-2018 at 01:42 PM. Reason: Add more info...