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"Airbus02": Thanks for the support!
The truly galling issue (along with their awful and inconsistent communications) is that I told them at the outset that I had altered the software and why I did it along with it having no impact on the USB port at the time of my initial RMA request. That was the time for them to tell me that due to the software change I would be liable for any and all charges for inspection, repair, return shipping, etc. I could then have made a fully informed decision as to proceed with them or not. That was not done and here I am with no unit and effectively having to pay "ransom" for its retrieval.
If I hear nothing further via their email system by 8/7 , I intend to send a snail mail letter to their Manager of Business Development (Inna Melnyk) along with a summation of the email contents and request her direct intervention.
At this juncture, I would be willing to split the legitimate costs of return "shipping and handling" if it was a legitimate figure that did not encompass trying to charge me for the so called "inspection".
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