Thread: Aura H20 Frozen
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Old 08-05-2018, 02:52 AM   #1
vosadrian
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vosadrian began at the beginning.
 
Posts: 4
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Join Date: Aug 2018
Device: Kobo Aura H2O
Aura H20 Frozen

Hi All,

I have done some research and tried all the recommended reset methods with no success, so apologies for querying a subject that has probably been done many times.

My daughters H20 is a couple years old (so original version). She was using it recently and when she went to wake it up by opening the cover, it did not respond in any way. Basically it just has the book cover of the book she is reading on the screen from the last time it went to sleep and it is stuck on that. She put it on charge thinking it must be flat, and it did not change anything. I have tried powering it off by holding power button for 15+ seconds. I have reset it with a pin for a short and long press. I have charged it for hours. I have tried holding the power and tapping the bottom corners of the screen. None of this has changed the state of the device. I have tried plugging into a Mac and PC, and I can't see it come up as a device.

The only response I get is that the white LED on the power button will flash for 15-20 seconds after I press the reset and also if I press the power button when it has not been touched for a while. Also the screen backlight will come on after the LED stops flashing sometimes.

There is no evidence of any physical damage to the device.

Can anyone suggest what might be wrong? I am an electrical engineer and pretty handy with repairing things. I have read about issues with internal SD cards and people pulling them apart to disconnect the battery etc. I can try these things, but prefer to do my research first which is why I am here.

Any help appreciated!!

Cheers!
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