Okeh here’s how it went:
I changed the password and wiped the payment info.
Kobo tech suggested that I nuke my account and create a new one for greater security. They said they’d disable the old account and transfer its purchases to the new one. They assured me that the stolen kobo would fail to purchase books and would prompt for new banking info.
It wasn’t a smooth process because I ran into Kobo server issues, and language barrier issues, but in the end a new account was created. With the server issues and miscommunication, it took almost two hours.
The purchases were transferred to the new account, as well as the kobo points. The wishlist was not. Everything was set for a new kobo.
Two days later, my daughter found the kobo at her mother’s under her bed by the wall. 🤦🏻*♂️
When she brought it back to my place, it could still sync with kobo.com. This seemed odd since the account was deactivated, right? While I was discovering the old account was still active, my daughter factory reset the kobo, so I couldn’t try to buy a book with it. I’m not convinced that the payment info was removed.
All’s well that ends well, though. Thanks for everyone’s input. I think that kobo needs to implement a better system. It takes all of five minutes to remove a Kindle device from an account. It doesn’t remotely wipe the Kindle or app install, but the devices can’t sync once I’ve deregistered them. Even if the language barrier and server issues hadn’t occurred, securing my daughter’s “stolen” KA1 would still have taken much longer.
Sent from my iPhone, proving definitively that I’m all thumbs.
http://DouglasCootey.com