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Old 08-01-2018, 09:00 AM   #201
p38lightning
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Posts: 148
Karma: 20939
Join Date: Jan 2015
Location: Maine!
Device: Pocketbook Inkpad 4 & Lenovo Tab M9
Icarus RMA follow-up.

I am somewhat speechless. Now they are holding my unit "hostage" even though it was sent to them in good faith via their own RMA system. The way it is written, I cannot even determine whether the charge for inspection and return shipping actually includes the return shipping charge! What a fiasco and this is a company that I would certainly not deal with again. For those of you who have made the Boyue software switch, be careful with your USB port. If it does break, there is a way to repair it here in the USA and not encounter what I have.

"Thank you for your email.

When software of thirth parties is installed, the warranty will immediately will expire.
It is not compatible with our devices/ chips installed.

When you have been able to install new software, your usb port was not broken. Because you have to use the port to connect your device to a pc.

We can return your device, when you pay for the shippingcosts and inspection costs which are € 22.50 excl shippingcosts."
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