Quote:
Originally Posted by joss
I will have to buy a new e-reader, reconfig and fedex it to her 
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Wouldn't it be cheaper to have a courier collect your mother's current ereader and send it to you?
Quote:
Originally Posted by davidfor
@mathil: Holding the power button down for 30 seconds doesn't trigger a factory reset on any Kobo device. It will simply force a power off. It is the first step in most of the manual factory reset steps as the device must be powered off to be able to initiate a factory reset.
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Actually pressing the power button for 30 seconds on the Clara HD is the only way to perform a manual factory reset. But the device has to be off, and it has to be plugged into a charger:
https://www.kobo.com/help/en-US/arti...-kobo-clara-hd