MobileRead Forums - View Single Post - Aura E2 How to prevent / disable accidental reset ?

davidfor · 07-26-2018, 08:37 PM

For a factory reset to happen, either the user initiated it, or something bad happened. And when something goes wrong that triggers a factory reset, you don't really have a choice. In some cases, you will be prompted to do the factory reset, but, saying no will probably just mean the device will reboot and repeat.

For the user to initiate a factory reset, it has to be deliberate. You can do it from the settings, but have to find and select the option. The method to do it manually is complicated enough that it would be amazing to do it accidently. The steps for both are listed here.

But, this might not have been a case of a factory reset. If something happens to wipe the internal database, or corrupt it beyond the firmwares ability to use it, a restart will prompt to do the setup again. Again, there isn't much you can do except take backups and restore them when there is a failure.

Unfortunately, I don't have any suggestions. Without knowing what happened just before this, it isn't possible to know what went wrong. The database getting corrupted is a well known problem. There are a few things that can trigger this easily (not safely ejecting the device from a PC at the wrong time is a prime example) but there are probably other no so obvious reasons. Some people seem to be prone to it happening, and others never see it. When I see it, I've always know what it was that caused it - a combination of a loose USB port and my impatience.

@mathil: Holding the power button down for 30 seconds doesn't trigger a factory reset on any Kobo device. It will simply force a power off. It is the first step in most of the manual factory reset steps as the device must be powered off to be able to initiate a factory reset.

07-26-2018, 08:37 PM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	For a factory reset to happen, either the user initiated it, or something bad happened. And when something goes wrong that triggers a factory reset, you don't really have a choice. In some cases, you will be prompted to do the factory reset, but, saying no will probably just mean the device will reboot and repeat. For the user to initiate a factory reset, it has to be deliberate. You can do it from the settings, but have to find and select the option. The method to do it manually is complicated enough that it would be amazing to do it accidently. The steps for both are listed here. But, this might not have been a case of a factory reset. If something happens to wipe the internal database, or corrupt it beyond the firmwares ability to use it, a restart will prompt to do the setup again. Again, there isn't much you can do except take backups and restore them when there is a failure. Unfortunately, I don't have any suggestions. Without knowing what happened just before this, it isn't possible to know what went wrong. The database getting corrupted is a well known problem. There are a few things that can trigger this easily (not safely ejecting the device from a PC at the wrong time is a prime example) but there are probably other no so obvious reasons. Some people seem to be prone to it happening, and others never see it. When I see it, I've always know what it was that caused it - a combination of a loose USB port and my impatience. @mathil: Holding the power button down for 30 seconds doesn't trigger a factory reset on any Kobo device. It will simply force a power off. It is the first step in most of the manual factory reset steps as the device must be powered off to be able to initiate a factory reset.