Quote:
Originally Posted by DMcCunney
And while I respected what the Helpdesk folks were trying to do, explaining that a ticket submitted that required my action was nonsense because things were working as designed, and the user submitting the request had never learned how to actually use the software got old fast.
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The first part is the real problem. The system works as designed, but nobody says that the design is right, especially when you're changing a system and the new one perhaps is "very cool software"but it is worse designed than the previous one. You don't know how fast you are tired or saying to the IT guy that yes, it works as designed, but somebody has designed with his or her ass. And hey, I'm in both fields, as I design software but I use it. I'm very tired of those nice "features" which are a crappy design done by somebody who never has used the software.