|
I’m frustrated beyond belief, and I just which I could rant to the stupid people that decided to make changes to the program I use every day, and the very dense helpdesk technicians that don’t know what they are doing. How can you work on an helpdesk if you don’t know how to use the program? And who decided that changing things would help the users work better.
Someone in the top decided to change the limits for the attachments, which is a good thing since it was a mediocre 1Mb for each external file, they posted the announcement saying now it was 25 Mb and I was thrilled, that meant I no longer had to divide the documents for upload, I should know nothing was that simple.
When I had problems and reported that something was wrong when I couldn’t make a letter with an attachment of 7Mb the smart people kept telling me to try again, when asked directly what was the limit and if there had been changes in the form that it was calculated they told me the limit was 25Mb as was just announced. After 17 days with no solution and after having asked several times for them to check and being told the same 25MB I get an email saying that the actual size limit is 6MB but that they expect it to be 25Mb in the future as announced recently. I feel left out because apparently I leave in the now and they live in the future where everything is possible.
Another great moment, I open a ticket saying that one of the menus is not working after that great update and they tell me it never did, I send them several documents created using said menu as prof and tell them I’m available to explain how it was done since apparently the person doesn’t know what I’m talking about, after several days of back and forth and no solution I ask them to escalate to a higher up, but according to them it was as higher as it could be and the answer was the same. But apparently miracles happen because the menu that had never worked is now working again.
The last two weeks have been hell, I cringe whenever I see I have to make a letter to serve to someone, what took me 3 minutes to make now takes at least 10, so this is shaping to be good when the court holidays ends in September it will be loads of fun. Which leads me to think if anybody in this country besides me makes the good dam letters in the system or if they don’t care and just print it and staple it together before mailing them.
I swear sometimes I think I’m the only one that uses all the functions in the bloody system, whenever something stops working I have to open a ticket and it always is like it’s the first time the helpdesk is hearing about it and I’m lucky if they even know what I’m talking about.
|