Quote:
Originally Posted by issybird
I don't think Amazon had to knock itself out to inform customers who hadn't shopped there in months, but as soon as someone who was entitled to Prime Two-Day shipping couldn't get it, it should have triggered an automatic explanation and give-back. Because I'm quite sure those customers noticed that something they expected (and paid) to get in two days wasn't coming for four or six. Now, whether or not they thought it worth their while to contact CS is a very different thing, because sometimes it just isn't worth the time or frustration. But not complaining does not at all equal not noticing, and those who don't complain so you can fix it are the most likely to move on in quiet frustration/annoyance/anger and find another etailer who does provide paid-for services.
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Yep. Traditionally in the south, people don't complain, they just don't come back.