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Traffic Goddess · 02-27-2009, 07:27 PM

Hi-
This is serving as my "hello" post and a plea for an exorcist. I found this site through Google when I searched for ebook library software problems.

I had the connect/elibrary software, last year, when I had a prs-500. The darn thing broke (the reader) almost a year ago. I broke down and bought a prs-700 (which I am in love with!). It arrived yesterday and I installed the software from the included disc. When I tried to connect, I get the message, Unable to access ebook store. Check your network settings to ensure you have access to the internet.

Here are the steps I took:
-I uninstalled the program and went to the ebook library site.
-I downloaded the program from that site. I received the same error.
-I went to the help page and followed the instructions to uninstall, included hunting down the wayward kinoma, etc. files and deleting them.
-I downloaded again....same error.
(I also tried uninstalling, rebooting and installing...same error.)
-I tried turning off all firewall, anti-virus, anti-spyware and connecting. (Everyone together now............same error.
-I called the ebook library helpline. After the first tech realized that I did all of the above, he connected me to the software gurus.
-A really great guru named Sonya did the remote thing with me. We were online for two hours...I swear this is no exaggeration.
-She uninstalled the program and we went through the Borders site to download. It actually connected and we authorized my new reader.
-After she closed out of the program and we restarted it, I got the same error.

I noticed that after the very first download, I was unable to reopen the program from the desktop or start menu. I right-clicked and clicked on "Run as Administrator" and I've been able to open it that way, but I've still been getting the network error.

I'm going to try uninstalling, d/ling from the Border's site and doing run as admin to see if that helps.

Any suggestions?

PS- Sonia called back tonight, did the remote thing but was unable to connect, still.

02-27-2009, 07:27 PM	#1
Traffic Goddess Junior Member Posts: 8 Karma: 190 Join Date: Feb 2009 Location: Pennsylvania Device: sony prs-700	ebook library software possessed! Hi- This is serving as my "hello" post and a plea for an exorcist. I found this site through Google when I searched for ebook library software problems. I had the connect/elibrary software, last year, when I had a prs-500. The darn thing broke (the reader) almost a year ago. I broke down and bought a prs-700 (which I am in love with!). It arrived yesterday and I installed the software from the included disc. When I tried to connect, I get the message, Unable to access ebook store. Check your network settings to ensure you have access to the internet. Here are the steps I took: -I uninstalled the program and went to the ebook library site. -I downloaded the program from that site. I received the same error. -I went to the help page and followed the instructions to uninstall, included hunting down the wayward kinoma, etc. files and deleting them. -I downloaded again....same error. (I also tried uninstalling, rebooting and installing...same error.) -I tried turning off all firewall, anti-virus, anti-spyware and connecting. (Everyone together now............same error. -I called the ebook library helpline. After the first tech realized that I did all of the above, he connected me to the software gurus. -A really great guru named Sonya did the remote thing with me. We were online for two hours...I swear this is no exaggeration. -She uninstalled the program and we went through the Borders site to download. It actually connected and we authorized my new reader. -After she closed out of the program and we restarted it, I got the same error. I noticed that after the very first download, I was unable to reopen the program from the desktop or start menu. I right-clicked and clicked on "Run as Administrator" and I've been able to open it that way, but I've still been getting the network error. I'm going to try uninstalling, d/ling from the Border's site and doing run as admin to see if that helps. Any suggestions? PS- Sonia called back tonight, did the remote thing but was unable to connect, still.