Quote:
Originally Posted by pwalker8
This is what some corporations fail to get. Being proactive and admitting mistakes go a long way to keeping customers, if not happy, at least not angry. Unfortunately, most corporations view customer service as a cost center to be cut, rather than an asset.
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I think they hope most customers won't even notice. If they tell everyone, potentially every customer wants compensation or bennies. This way, they only have to deal with the ones who notice and complain.
I'm not saying it's a good (or bad) thing. Just that it could explain it.