Quote:
Originally Posted by DiapDealer
My two-day Prime shipping experience seems to be back to "normal." I've been able to order long past noon and still get it within 2 days, and Saturdays are back in the mix when calculating delivery estimates.
So even if your experience seems to turn sour on you, keep in mind that it may only be a temporary glitch in logistics. Mine was clearly a storm-damaged fulfillment center that took a few months to sort out.
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And yet, it was badly handled.
Communication about the problem would have mitigated a lot of irritation. People mostly get that stuff happens. Send an automatically generated email to Prime customers on their first affected order explaining the situation and apologizing, and including some sort of give-back (since they weren't providing a paid-for service).
Instead, I think you had to put a lot of time into this, met with a lot of stonewalling, and while I think you got a free month of Prime, you earned that and it was a miserly recompense on an hourly basis. I'd be surprised if they didn't lose customers during the glitch, when if they had responded preemptively with a free month of Prime while it was sorted, people would have been understanding and delighted.