[p38lightning]

Here is an update to my RMA. It was received at Eindhoven on Monday July 2. The following was sent ONLY after I sent a very terse inquiry as to why I had heard absolutely nothing from them regarding unit receipt/examination/resolution on Friday July 6.

"We have inspected your device, and are not able to restore software.You have installed software which is not compatible with the build in chips. Also changing and deleting brand software is illegal and out of warranty.

We can offer a replacement device, for a reduced price of 100 euro.
Best regards,Icarus Supportteam.

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses."

I responded with a counteroffer reminding them that the unit had been in use only since October, 2017, that their software upgrades did next to nothing regarding the ongoing issue of page freezing forcing a reboot while reading, and that the physical failure of the USB port had absolutely NOTHING to do with whichever software was being used. I reinforced that the Boyue software had fixed the freezing issue and been used successfully for at least two months.

I feel as if I am beating a dead horse with all of this but will update all of you with whatever response I receive.

Meanwhile, I have been renewing the joyful experience of reading from my Nook HD+ 8.9 inch screen during this Icarus hiatus. I long ago fully converted that unit to full Android and it is currently running 7.1.2 quite well. I use it in a very "stripped down" mode with Airplane mode being engaged all of the time and just about anything else I can do to reduce power consumption. The only major drain is keeping the brightness setting around 80+ % so as to reduce reflections as much as possible. It has a good anti-glare, matte finish screen protector but that does little for actual reflections. Absolutely love that "trade paper" size page and clarity. Feels like a brick though compared to the Icarus. Generally getting 2-3 days of 6+ hours of daily reading before charging.

Will keep you all posted as to the final outcome.

Update 7/13. Sent Icarus my counteroffer on 7/11 with no response. Sent their email address a copy of it explaining that the support center had not replied and got an auto response that they would be on vacation for 7/16-7/30 with limited access! Since I sent that early enough that it was received during business hours on Friday 7/13, I guess they all left early!!!

7/16: I was right! They received my follow-up inquiry early Friday 7/13 and totally ignored it. That's it until at least 7/31. What an outfit!!!