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Remus Mocanu · 07-06-2018, 01:13 PM

I bought recently a Boox Max 2. I made an update last week and installed some applications from Google Play. Yesterday I learned about the new update, 1.9.0, and tried to install it. For a while all seemed to be OK, but after the reboot I discovered that in the "recent screens" there is an open application called "OnyxOtaService" with a message - "Cannot find upgrade package!".

Unfortunately in the "system update" section of the settings the update 1.9.0 appeared as installed. Any retry to download it again fails due to "no update package available".

And now the supreme failure: I made a "factory reset" (systems-->privacy-->facatory data restore), that only delete the installed applications and accounts. The update to the system remains intact - the update 1.9.0 is still there in the update section of the settings, but not really installed: no new "knote" application on the home page, still the old "note".

Now I requested a return from Amazon, but the idea to be for some 3 weeks without a "Max 2" makes me very unhappy. I love this eink tablet A LOT. It's what I hoped to buy for the last 15 years of using all kinds of ereaders.

So please help me to make the device go through a real "factory reset", hopefully without using difficult methods that exceeds the abilities of someone that isn't a software programmer - my biggest success was to just install koreader (and the launcher) on a Kobo Aura H20, some years ago - of course, with your help. Maybe the guy here that works with Onyx for software enhancements can tell me about a key combination that triggers a factory reset.

07-06-2018, 01:13 PM	#443
Remus Mocanu Junior Member Posts: 2 Karma: 10 Join Date: Jul 2018 Device: Boox Max 2	Factory Update just deleting installed apps I bought recently a Boox Max 2. I made an update last week and installed some applications from Google Play. Yesterday I learned about the new update, 1.9.0, and tried to install it. For a while all seemed to be OK, but after the reboot I discovered that in the "recent screens" there is an open application called "OnyxOtaService" with a message - "Cannot find upgrade package!". Unfortunately in the "system update" section of the settings the update 1.9.0 appeared as installed. Any retry to download it again fails due to "no update package available". And now the supreme failure: I made a "factory reset" (systems-->privacy-->facatory data restore), that only delete the installed applications and accounts. The update to the system remains intact - the update 1.9.0 is still there in the update section of the settings, but not really installed: no new "knote" application on the home page, still the old "note". Now I requested a return from Amazon, but the idea to be for some 3 weeks without a "Max 2" makes me very unhappy. I love this eink tablet A LOT. It's what I hoped to buy for the last 15 years of using all kinds of ereaders. So please help me to make the device go through a real "factory reset", hopefully without using difficult methods that exceeds the abilities of someone that isn't a software programmer - my biggest success was to just install koreader (and the launcher) on a Kobo Aura H20, some years ago - of course, with your help. Maybe the guy here that works with Onyx for software enhancements can tell me about a key combination that triggers a factory reset.