Quote:
Originally Posted by Rumpelteazer
We have more good than bad customers, but the bad ones do seem to worse. Last week I helped, or tried to help, and American tourist, who threw a fit when I told her that none of the decorative LED light bulbs work on 110 volt. She thought that was ridiculous.
An added problem for us is that people (especially 50+) think very easily about electricity. We almost hear "but it's worked fine for 30/40/50/X years". Yeah, that doesn't mean it's safe. And if you want to electrocute yourself go ahead, but they're also a danger to others.
We also regularly have customer that complain that we're not open 7 days a week until 8pm (like the local shopping mall makes the shops do). But luckily we're unique in the city, so we don't have to for the customers to come to us. Sure the big DIY stores offer some competition, but people more and more appreciate knowledge about the products you sell.
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I don't expect the same things from small local stores as from the mall or "big box" stores. I expect the mall stores to be open long hours and carry a wide variety of product at low prices. From a small local shop I expect (as you said) knowledge of the product and personal service, even if I have to pay a little more.
If your website/Facebook gives your store hours then your customers ought to be able to read and see that you are not open at 3:00 AM!