Quote:
Originally Posted by Rumpelteazer
We have more good than bad customers, but the bad ones do seem to worse. Last week I helped, or tried to help, and American tourist, who threw a fit when I told her that none of the decorative LED light bulbs work on 110 volt. She thought that was ridiculous.
An added problem for us is that people (especially 50+) think very easily about electricity. We almost hear "but it's worked fine for 30/40/50/X years". Yeah, that doesn't mean it's safe. And if you want to electrocute yourself go ahead, but they're also a danger to others.
We also regularly have customer that complain that we're not open 7 days a week until 8pm (like the local shopping mall makes the shops do). But luckily we're unique in the city, so we don't have to for the customers to come to us. Sure the big DIY stores offer some competition, but people more and more appreciate knowledge about the products you sell.
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I'm sorry, I don't give two s**ts, but 3:00 a.m. is not a reasonable time for ANY customer. That's absurd. I get this, myself--for some reason, because we're an Internet business, people think that they can call in the middle of the night, and someone will be here. Well, someone IS here--the bookmakers, who are not allowed to speak to the clients. (No, I'm not Scrooge in the modern day, it's to protect them. Clients are VERY good at worming unpaid edits out of bookmakers, and I make sure that I don't put the bookmakers in that situation.)
It's irrational. Unless their damn house is on fire, or their A/C went out in the middle of a 110F night, it's NOT an emergency. 3:00 a.m. UNfreakingbelievable.
Hitch