Thread: Troubleshooting X-ray functionality for "War and Peace"
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Old 07-02-2018, 05:07 PM   #32
j.p.s
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Quote:
Originally Posted by DuckieTigger View Post
Ah, thanks for that. I deleted my book and got the new one from the cloud with all of x-ray working. Amazon fixed the book behind our backs -- I have not clicked update or have automatic book updates enabled. Maybe because they did not actually update the book itself as download via usb still gives the same file size (except for missing x-ray functionality).
I don't think the problem was caused by the book itself, it was the Xray file or how it got delivered that needed to be fixed. I don't know what triggers the xray download, so I always used the menu to delete the book and retransfer by usb to trigger it as new on the device. I suspect everyone out there with a bad xray file won't get a replacement until they do whatever actually triggers an xray download.

Big thanks to everyone that looked into this and reported their findings.
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