[goldy123456]

calibre displays an error message when I try to connect my kindle. I tried the options provided in other threads like resetting my device but it didn't work. I tried different ports and cables but it didn't work.

calibre, version 3.26.1
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'H:\\driveinfo.calibre'

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 87, in run
File "site-packages\calibre\gui2\device.py", line 470, in _get_device_information
File "site-packages\calibre\devices\usbms\driver.py", line 153, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'H:\\driveinfo.calibre'



when I try to transfer a book, the following error is displayed:

calibre, version 3.26.1
ERROR: Error: Error communicating with device

[Error 5] Access is denied: 'H:\\documents\\Taleb, Nassim Nicholas'

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 87, in run
File "site-packages\calibre\gui2\device.py", line 591, in _upload_books
File "site-packages\calibre\devices\usbms\driver.py", line 314, in upload_books
File "site-packages\calibre\devices\usbms\device.py", line 1011, in create_upload_path
File "os.py", line 157, in makedirs
WindowsError: [Error 5] Access is denied: 'H:\\documents\\Taleb, Nassim Nicholas'


What should I do?