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Originally Posted by sowee15
Oh I assumed that since we can connect the kobo via usb and windows recognizes the external storage. Thanks for the clarifications.
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In this case, the the firmware decides what to present to the host computer. And that is why the device is not visible until tap the connect button.
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By the way, I finally managed to get the "tap the corners" method to work and trigger the restore. The restore began just after the screen flashed black two times while I kept tapping the corners.
Now the kobo looks functional again.
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Good to hear.