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sampop · 06-25-2018, 03:01 PM

Hi, I am totally new to ereaders and a dear friend gave me one to try. It is a Kobo Glo N613, but unfortuantely it does not want to work. She had troubles with it a few months after she got it and instead of trouble shooting or returning, she set it aside and went back to her original one. Fast forward a year later and she gave it to me to have if I can fix it.

It's in a never ending loop of updating. I have done several hard resets, soft resets, etc. It won't recognize that it is hooked up to a computer when in the updating mode. (i have tried different usb ports and cords)

I recently let the battery totally die out and then it did allow me to set it up to the computer and sync - then it took my wifi password and it said it needed more battery to update - plugged it in and it instantly went back to the updating screen where it freezes and never comes out of.

repeat

Am I SOL? Kobo support was basically useless and told me to bad so sad.

06-25-2018, 03:01 PM	#1
sampop Junior Member Posts: 1 Karma: 10 Join Date: Jun 2018 Device: Kobo Glo N613	Kobo Glo help, PLEASE Hi, I am totally new to ereaders and a dear friend gave me one to try. It is a Kobo Glo N613, but unfortuantely it does not want to work. She had troubles with it a few months after she got it and instead of trouble shooting or returning, she set it aside and went back to her original one. Fast forward a year later and she gave it to me to have if I can fix it. It's in a never ending loop of updating. I have done several hard resets, soft resets, etc. It won't recognize that it is hooked up to a computer when in the updating mode. (i have tried different usb ports and cords) I recently let the battery totally die out and then it did allow me to set it up to the computer and sync - then it took my wifi password and it said it needed more battery to update - plugged it in and it instantly went back to the updating screen where it freezes and never comes out of. repeat Am I SOL? Kobo support was basically useless and told me to bad so sad.