Quote:
Originally Posted by Lady Stardust
I am sorry but this is not true. I bought Kindle Oasis (KOA2) with special offers in Japan (first time for me ever) from Amazon Japan with Japan issued credit card. Once I realised that even with using Kindle cover, you can't just open the cover and end up from the lock screen with the ad straight in the book (but that you need one more tap), I contacted Amazon customer support. After being told I can return Kinddle at no cost, I said I didn't know about this feature and that I didn't want to return KOA2 (which I got with 4000 Yen prime discount).
So, they removed the specail offers after deducting 2000 Yen from my credit card, which was the difference between the special offers KOA2 and no special offers KOA2.
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Well, you should be glad; the customer service person must have made an exception specifically for you. As I said, the removal of the special offers is not supported by Amazon.co.jp for their Kindles, and it specifies so on the
Special Offers information page:
Quote:
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Kindle電子書籍リーダー: キャンペーン情報付きモデルの場合、キャンペーン情報を非表示にすることはできません。キャンペーン情報の表示をご希望でない場合は、キャンペーン情報がついていないモデルをお選び ください。
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(very) rough translation: "The display of ads in Kindle models that are sold with Special Offers cannot be removed.
If you do not want to see the ads, choose a model with no Special Offers."
In my case specifically, when I (belatedly) realized that there was no button in the Content and Devices page, I tried contacting customer service in the hope they would take pity on me and remove them. I contacted them repeatedly, telling them that I was a foreigner and did not realize that Amazon Japan had a different policy from my country, and that I was willing to pay what was required; they told me that I could send my Paperwhite back and buy another one, but I'd moved back home and wasn't living in Japan anymore, so I couldn't do that. They excused themselves and told me there was nothing they could do. I contacted them several times and always got the same response, which is why I then tried registering it to my Italian account. Thankfully, that worked, and then when I reregistered it to my amazon.co.jp account the ads were gone.
So, what happened to you is not the norm. I'm happy for you, but if users want to buy Japanese kindles and use them with their Japanese accounts/billing information (I keep mine because it's the only way of buying ebooks in Japanese) they must be aware of the situation.