Quote:
Originally Posted by mathil
This seems like the kind of thread that will pop up easily whenever a user searches the forum for info, so I'll hijack the conversation a bit (sorry, everyone) to point out something.
The "contact the customer service and they will remove the ads for free!!!" thing is something can happen in the US, possibly in the UK as well from the reports I've seen, but does not necessarily apply if you come from other countries. It is not Amazon's "general" policy. For example, you cannot remove the special offers on Kindles that are bought in Japan: there is no option in the Devices menu, and contacting the customer service does not work either. I had to deregister it, re-register it to my Italian account, and then contact the customer service who did not offer to remove them for free but simply guided me through the steps to pay the required fee. I've never heard of any Kindle user from my country getting the ads removed for free either.
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I am sorry but this is not true. I bought Kindle Oasis (KOA2) with special offers in Japan (first time for me ever) from Amazon Japan with Japan issued credit card. Once I realised that even with using Kindle cover, you can't just open the cover and end up from the lock screen with the ad straight in the book (but that you need one more tap), I contacted Amazon customer support. After being told I can return Kinddle at no cost, I said I didn't know about this feature and that I didn't want to return KOA2 (which I got with 4000 Yen prime discount).
So, they removed the specail offers after deducting 2000 Yen from my credit card, which was the difference between the special offers KOA2 and no special offers KOA2.