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Originally Posted by pitcher23
I'm sorry, but their customer service is appalling and I will never buy another item from them again. As soon as I get a working Iliad, it is going stratight to ebay. The only reason I will open it first is to not screw a potential buyer on a very possible DOA unit from them.
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I guess you can say their customer service is also still in beta mode. We all know they are a small company and i believe they didnt plan to sell till september so that might explain the lack of service for some.
