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I'm sure you've tried everything, but for the discussion: my Illumina XL HD does not connect well with every USB cable. The one that shipped with the device sometimes works, with a bit of fiddling (the charging works most often, USB not). Other cables never work and some cables always work. I assume this is the connector and not the cable itself. Strangely, my oldest cable, identifiable from Nokia, always works. For people with a problem like this, I suggest first trying a number of cables.
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