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Philippe D. · 06-21-2018, 09:51 AM

My Aura H2O seems to have the lower half of its display frozen: it shows the cover of the book I was reading, which is what it usually does when it's asleep.

I tried turning off the device (long press on the power button), and only the top half of the display seems to change. The menus and interface seem to still work, in book selection mode I can tap on the lower half of the display to select a book - so the touch layer still works, it's just that the display is frozen.

I'm afraid this is the sign that the display itself has a problem. Has anyone experienced a similar problem? Is there a "hard reset" option somewhere that I might try?

06-21-2018, 09:51 AM	#1
Philippe D. Addict Posts: 276 Karma: 3600000 Join Date: Jun 2017 Location: France Device: Kobo Aura H2o; reMarkable; Onyx Max 2 Pro	Half frozen display My Aura H2O seems to have the lower half of its display frozen: it shows the cover of the book I was reading, which is what it usually does when it's asleep. I tried turning off the device (long press on the power button), and only the top half of the display seems to change. The menus and interface seem to still work, in book selection mode I can tap on the lower half of the display to select a book - so the touch layer still works, it's just that the display is frozen. I'm afraid this is the sign that the display itself has a problem. Has anyone experienced a similar problem? Is there a "hard reset" option somewhere that I might try?