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Customer service is a crapshoot, really. Some places give you better odds, but there is always a chance that the experience will be awful. I just read an article yesterday somewhere that said Apple has the highest approval making among computer makers. Then I read today that the MacBook Airs have a poorly designed hinge, and many people are noticing stress breakages on the hinge. Apple is refusing to acknowledge it as something under warranty, and calling it user damage. If that's the best in the industry, then yikes!
Things can only be viewed as a whole. Individual experiences are highly anecdotal.
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