Quote:
Originally Posted by FizzyWater
Fingers crossed, DiapDealer!
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Thanks! Nothing would please me more if things were to go back to the previous "normal."
And on that front ...
I don't want to jinx it, but when placing an order on Thursday, June 14th (well after noon, even), I noticed that the guaranteed delivery date (if I committed soon) was for Saturday, June 16th! I hadn't seen a two-day guaranteed turnaround for weeks!
Still, I didn't want to get overly excited, because I was previously getting two-day guarantees followed by shipping delays. But when it shipped that very same day, I couldn't help but get a
little bit excited! When I checked the tracking info, I saw that it had shipped from the fulfillment center near me (the one that I'd previously mentioned I discovered had been extensively damaged by a severe storm)! None of my orders had originated from that facility for months.
It's out for delivery right now and if it indeed makes it today (and it should), it will mark the very first order for well over three months that had a true, two-day turnaround from order to delivery.
If things get back on track, I'll be ecstatic. But if the problem truly was a damaged facility that had to be routed around for a while, one has to wonder why (especially after multiple complaints) they couldn't have simply explained that. What's the downside to a customer-centric company telling a customer that the fulfillment facility in their area is temporarily out of commission?